Last Updated: April 8, 2020
USE OF THE SERVICES IS NOT FOR EMERGENCIES. IF YOU HAVE A MEDICAL OR MENTAL HEALTH EMERGENCY, OR IF AT ANY TIME YOU ARE CONCERNED ABOUT YOUR CARE OR TREATMENT, CALL 911 OR GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM.
IF YOU ARE CONSIDERING OR CONTEMPLATING HARMING OR KILLING YOURSELF OR ARE CONCERNED THAT YOU ARE A DANGER TO YOURSELF OR TO OTHERS, YOU MUST DISCONTINUE USE OF THE SERVICES IMMEDIATELY, CALL 911 OR GO TO THE NEAREST OPEN CLINIC OR EMERGENCY ROOM.
The Terms are divided into the following sections, which can be accessed by clicking on the hyperlinks below:
We may change or revise these Terms from time to time in our sole discretion. Periodically visit this page to review the current Terms. Your access and use of the Website and Services will be subject to the most current version of the Terms. Your use of the Website and Services after such revised Terms are made available will signify your acceptance of such revised Terms and your agreement to be bound by them. If you disagree with any change to the Terms, you may close your Account and refrain from using the Services. Continuing to use the Services after we post or communicate a change signifies that you consent to the revised Terms.
We provide the following Services:
The Services do not include the provision by Greenspace of health care services, mental health services or social or psychotherapy services, or any other professional services. Greenspace is a technology service provider that provides assessment, content and facilitates access to others that may provide such services.
Professional service providers or peer support workers that you may access are not the employees or agents of Greenspace and are not credentialed by Greenspace. Greenspace does not have any oversight of the care provided to you by providers. Each Provider is an independent practitioner who is solely responsible for any health care services or social or psychotherapy services provided to you, and is also solely responsible for obtaining your informed consent, where required, to any medical treatment.
While the Services may provide access to certain general medical information, the Services cannot and are not intended to provide medical advice. We advise you to always seek the advice of a physician or other regulated health professional with any questions regarding your personal health or medical conditions. Never disregard, avoid, or delay in obtaining medical advice from your physician or other regulated health professional because of something you have read on the Website. If you have or suspect that you have a medical problem or condition, please contact a physician or other regulated health professional immediately.
The content on the Website is not and should not be considered medical advice or a substitute for individual medical advice, diagnosis, or treatment. You should always talk to your physician or other regulated health professional for diagnosis and treatment, including information regarding which drugs or treatment may be appropriate for you. None of the information on the website represents or warrants that any particular drug or treatment is safe, appropriate, or effective for you.
To use certain features of the Website or certain Services, you must establish an account ("Account"). Your right to access and use the Website is personal to you and is not transferable by you to any other person or entity. Upon registration, you will provide a username and password. You are entirely responsible for maintaining the confidentiality of your user ID and password and for any and all activities that occur under your Account. You may not use the account of any other user, without that user’s permission. You agree to immediately notify Greenspace of any unauthorized use of your password or username or any other breach of security.
We reserve the right to deny you access to the Services or any part thereof, in order to maintain or restore security or performance to the Services. We may also do so if we reasonably believe you are in breach of these Terms or your Account has been or may be being used or may be used by an unauthorized person.
There is no guarantee that you will be accepted as a registered user of the Services.
You may only use the Services for your personal, non-commercial use and as permitted by the features of the Website and these Terms. As an essential condition of your use of the Services, you agree that you will not use them, in whole or in part, for any purpose that violates any applicable federal, provincial/territorial, local or international law, or any regulations having the force of law. You shall also not engage in the following unauthorized activities:
You also agree to immediately notify us if you learn of a security breach or other illegal activity in connection with the Services.
We will investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities about users who are involved in any of the above violations. You acknowledge and agree that Greenspace can take any technical, legal, and other actions that we deem, in our sole discretion, necessary and appropriate, without notice to you, in order to prevent or remediate any violations and to enforce these Terms.
You acknowledge and agree that Greenspace Mental Health Ltd., 11983890 Canada Centre, operating as Stepped Care Solutions, Homewood Health Inc., Kids Help Phone / Jeunesse J’Ecoute, MindWell-U Training Inc., Big White Wall Canada Limited, Strongest Families Institute, Cyberpsyc Software Solutions Inc., TAO Connect, Inc. and Her Majesty the Queen in Right of Canada, and their respective affiliates, members, directors, officers, employees, counsel, agents, mandataries, representatives, sponsors, licensors, successors and assigns (collectively, the “Project Entities”) will have no liability whatsoever, whether in contract, tort (including negligence), extra-contractually or any other theory of liability, and whether or not the possibility of such damages or losses has been notified to us, in connection with or arising from your use of the Services. Your only right, recourse or remedy with respect to any problems or dissatisfaction with the Services is to immediately cease use of our Services. We shall not be liable to you, whether in contract, tort (including negligence), extra-contractually or any other theory of liability, and whether or not the possibility of such damages or losses has been notified to us, for:
Some jurisdictions do not allow the limitations of damages and/or exclusions of liability for any personal injury or death ,incidental, consequential or similar damages, including Quebec. Accordingly, some of the above limitations may not apply to you.
To the full extent permitted by applicable law, you agree to defend, indemnify and hold harmless the Project Entities from and against any claims, actions or demands, including without limitation reasonable legal fees, alleging or resulting from your use of the Services or your breach of the Terms. We will provide notice to you promptly of any such claim, suit, or proceeding and may choose in our sole discretion to assist you, at your expense, in defending any such claim, suit or proceeding. In particular, you agree to indemnify and hold harmless the Project Entities for any injury, including but not limited to bodily harm or death, to you or any third party that may result from the use of or reliance on the Services.
To the extent permitted by law, you agree to release and discharge the Project Entities and any other third party that may from time to time participate in the Services (whether as a participant or in an administrative, operational or other capacity), and each of their respective directors, officers, employees, counsel, agents, mandataries, representatives, successors and assigns, from any loss, liability, claim, demand, damage or expense asserted by any person or entity relating in any way to your use of the Services.
We provide our Website and Services using a commercially reasonable level of skill and care. Other than as expressly set out in these Terms or additional terms provided at the time you sign up for our Services, Greenspace does not provide any warranties about the Website or Services.
As with any other website or app you use, when you access our Website, you assume all risk associated with any viruses, worms, Trojan horses and other destructive items. You should take any necessary precautions before you access our Website in respect of any such potential risks.
The Website, and other Services, and all content made available on, through or in connection with the Services, are made available on an "as is" and "as available" basis, without any representation or warranty of any kind, express or implied, or any guaranty or assurance the Services will be available for use. All implied representation, warranties and conditions relating to the Services and all content on the Website are hereby disclaimed to the greatest extent permitted by law. Without limiting the foregoing, we are not responsible or liable for any malicious code, delays, inaccuracies, errors, or omissions arising out of your use of the Services. You understand, acknowledge and agree that you are assuming the entire risk as to the accuracy, timeliness, completeness, correctness, authenticity, security and validity of any and all features and functions of the Services, including, without limitation, content associated with your use of the Services. Some jurisdictions do not allow the exclusion of implied warranties, such as Quebec, so the above exclusion may not apply to you.
The content on the Website may contain typographical errors or other errors or inaccuracies, and may not be complete or current. Greenspace reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice to you. Greenspace will not, however, guarantee that any such errors, inaccuracies, or omissions will be corrected. Greenspace reserves the right to refuse to provide Services that are based on inaccurate or erroneous information on the Greenspace Platform, including, without limitation, incorrect or out-of-date information, or for any other lawful reason.
The Website, including all software, algorithms, protocols, and interfaces associated therewith, and all intellectual property associated with the Services (such as copyrights, inventions, patents, trademarks, trade secrets, industrial designs) are owned by Greenspace. Nothing in these Terms confers upon you any ownership interest in any aspect of the Website or any intellectual property right associated with the Website.
"Greenspace" and "https://ca.portal.gs" are trademarks of Greenspace. The names and logos of other companies’ services are trademarks of their respective owners. The Canada wordmark and flag symbol are official marks of the Government of Canada. Nothing in these Terms confers upon you any interest of any kind in these marks. Our trademarks and trade dress may not be used in any manner for any purpose without our express written consent.
Provided you adhere to all of these Terms, Greenspace grants you a non-exclusive, limited, non-transferable, freely revocable license to use the Website for your personal, non-commercial use only. Greenspace may terminate this license at its sole discretion, at any time for any reason or no reason. Any unauthorized use of the Services will violate these Terms and may violate applicable laws. Greenspace reserves all of its rights in respect of such violations, including its rights to pursue any available legal or equitable remedy or recourse and seek recovery from you for the expense of so doing.
When you access the Services through a mobile network, your network or roaming provider's messaging, data and other rates and fees will apply and you will be responsible for all such charges. The Website may not work with your network provider or device.
We are constantly changing and improving our Services. We may add or remove functionalities or features, and we may suspend or stop all or part of the Services altogether.
You may terminate your Account at any time and for any reason by providing written notice to Greenspace. Upon any termination by you, your Account will no longer be accessible. Any cancellation request will be handled within 30 days of receipt of such a request by Greenspace.
Despite anything to the contrary, all of your covenants, agreements, representations and warranties made in these Terms will survive termination of the Services to you and remain in full force and effect.
The links which we might place on our Website do not imply that we sponsor, endorse or are affiliated or associated with, or have been legally authorized to use any trade-mark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such sites.
Links from Third Party Platforms: Greenspace prohibits third parties from producing materials which contain links to the Website or framing of content contained within the Website without our prior written consent, which we may withhold in our sole and absolute discretion. We reserve the right to disable any such unauthorized links or framing. Greenspace has no responsibility or liability for any material that may contain links to the Website.
In your communications with us or use of the Website and Services please keep in mind that we do not seek any unsolicited ideas or materials for products or services, or even suggested improvements to products or services (collectively, "Unsolicited Ideas and Materials"). We will be free to use or copy all or a portion of any Unsolicited Ideas and Materials you provide to us, including any ideas, inventions, concepts, techniques or know-how disclosed, for any purposes. Such purposes may include disclosure to third parties and/or developing, creating and/or marketing goods or services.
Territory: The Services described in these Terms are solely offered within Canada.
Notices: All notices and other communications to Greenspace under these Terms must be in writing and must be delivered either by email or by internationally recognized courier service to the contact information set out below under "Contact Us". When you contact us or register for an Account, you consent to receive communications from us electronically related to your Account and your use of the Website. You agree that any such communication via email shall constitute legal written communication in compliance with any and all legal notice requirements (to the fullest extent possible by law).
Relationship: You acknowledge and agree that no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by these Terms or by your use of the Services.
Waiver: If you do not comply with these Terms, and we do not take action right away, this does not mean that we are waiving or giving up any rights that we may have (including, but not limited to, taking action in the future). You agree that you will only sue us as an individual. You agree that you will not file a class action, or participate in a class action.
Severability: Any provision of these Terms which is unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction.
Assignment: These Terms and any rights, licenses and privileges granted by these Terms, may not be transferred or assigned by you, but may be assigned or transferred by Greenspace without restriction and without notice to you.
Interpretation: These Terms shall endure to the benefit of and be binding upon the parties hereto and their respective successors and permitted assigns. The division of these Terms into paragraphs or other subdivisions and the insertion of headings are for convenience of reference only and do not affect the construction or interpretation of these Terms.
Governing Law: Unless the applicable laws of your jurisdiction require that the laws of your jurisdiction govern, these Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and of the laws of Canada applicable therein, and any dispute is to be submitted to a court of competent jurisdiction in the judicial district of Toronto, Province of Ontario, Canada.
Language of Agreement: The parties have agreed that this contract and all related documents be drafted in English. Les parties aux présentes ont demandé et convenu que le présent contrat et tout document y afférent soient rédigés en anglais.
If you have any questions or comments about these Terms, the Website or the Services, please contact us by email: email@example.com
We collect the following information about you either by (i) your providing it to us using the Website, by email or other electronic communications, or by telephone to our customer service representatives, or (ii) technical data collected when you use the Services.
To use certain features or read certain content, you will need to create an account ("Account"). To create an account you will need to provide:
While using the Website and Services, you may be asked for information related to the state of your mental health and personal quality of life. We may also request feedback about our services. We recognize this is sensitive Personal Information and treat it as confidential in the manner described below.
Greenspace also collects certain technical information about visitors to the Website through various Internet technologies, such as through log files, and through cookies, web beacons and similar technologies.
Log files are records of all visits to the Website, which are automatically generated. These files make a record of each visit to the Website and log a number of details, including: the User’s operating system; IP address; the date, time and duration of the visit; the pages and documents accessed; and the previous site accessed by the User (such as, the search engine that referred the User to the Website).
We may use pixel tags, web beacons, clear GIFs or other similar technologies in connection with some of our Website pages and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, measure the success of our marketing campaigns, and compile statistics about Website usage and email response rates. These technologies usually work in conjunction with cookies. If you do not want your cookie information to be associated with your visits to these pages, you can disable or block cookies as noted above. If you turn off cookies, web beacons (or similar technologies) will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
Greenspace uses your Personal Information
We use non-identifying and aggregated information we receive from your interaction with the Website to improve the Website and to create reports about usage of the Website. For example, we use aggregated statistical data to track the number of visits to the Website, the number of views to particular pages, time-based traffic patterns, and the proportion of Users using certain devices. Through such records, Greenspace will not make any attempt to identify Users according to their browsing activity.
If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage any concerned parent or legal guardian to contact us.
Greenspace does not trade or sell Personal Information to others.
Service Provider Arrangements: In order to provide the services available on the Greenspace platform, we have arrangements with certain technology-related service providers that are subject to contractual agreements that include appropriate privacy standards. We may transfer or otherwise make available your Personal Information to such third parties for the purpose of enabling such parties to provide certain services on our behalf. Our service providers are given the information they need solely for the purpose of performing their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes. For example, we may use service providers to host our platform, deliver assessments, operate certain Website features, send email or other communications, and manage and analyze data.
Sale of Business: We may transfer your Personal Information as an asset in connection with any contemplated or actual sale, merger or other disposal of all or part of our business or assets, or as part of a corporate reorganization or other change in corporate control, including for the purposes of determining whether to proceed with such transaction or fulfilling any records or other reporting requirements to such parties. In such circumstances, we will ensure that any transfer of Personal Information is subject to applicable law and reasonable data protection security protocols.
Health Canada: Greenspace will provide statistics and reports to Health Canada on its program operations. These reports will only use de-identified and/or aggregate data and will not contain personal information.
We will retain your Personal Information for only so long as is necessary to fulfil the purposes for which it was collected, and for such periods of time as may be required to comply with applicable law.
When your Personal Information is no longer required, we will make all reasonable efforts to ensure all electronic and hard copies of such information are securely destroyed and irreversibly deleted from our systems. However, where your information has been provided to third parties for the purposes described above, they may retain the information according to their own retention policies.
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control to protect against theft, loss and unauthorized access, use, modification and disclosure. Despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. This risk is inherent in all Internet dealings.
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law.
You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We will respond to requests within 30 days. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Please contact our Privacy Officer if:
You may contact our Privacy Officer at firstname.lastname@example.org or by mail at the following address:
Greenspace Mental Health Ltd.
1 Adelaide St. E., Suite 530
Toronto, ON Canada
Create an account to track your progress, and access online tools and mental health support. The information that you provide will be kept strictly confidential.