Last Updated: April 8, 2020
We collect the following information about you either by (i) your providing it to us using the Website, by email or other electronic communications, or by telephone to our customer service representatives, or (ii) technical data collected when you use the Services.
To use certain features or read certain content, you will need to create an account ("Account"). To create an account you will need to provide:
While using the Website and Services, you may be asked for information related to the state of your mental health and personal quality of life. We may also request feedback about our services. We recognize this is sensitive Personal Information and treat it as confidential in the manner described below.
Greenspace also collects certain technical information about visitors to the Website through various Internet technologies, such as through log files, and through cookies, web beacons and similar technologies.
Log files are records of all visits to the Website, which are automatically generated. These files make a record of each visit to the Website and log a number of details, including: the User’s operating system; IP address; the date, time and duration of the visit; the pages and documents accessed; and the previous site accessed by the User (such as, the search engine that referred the User to the Website).
We may use pixel tags, web beacons, clear GIFs or other similar technologies in connection with some of our Website pages and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, measure the success of our marketing campaigns, and compile statistics about Website usage and email response rates. These technologies usually work in conjunction with cookies. If you do not want your cookie information to be associated with your visits to these pages, you can disable or block cookies as noted above. If you turn off cookies, web beacons (or similar technologies) will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.
Greenspace uses your Personal Information
We use non-identifying and aggregated information we receive from your interaction with the Website to improve the Website and to create reports about usage of the Website. For example, we use aggregated statistical data to track the number of visits to the Website, the number of views to particular pages, time-based traffic patterns, and the proportion of Users using certain devices. Through such records, Greenspace will not make any attempt to identify Users according to their browsing activity.
If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage any concerned parent or legal guardian to contact us.
Greenspace does not trade or sell Personal Information to others.
Service Provider Arrangements: In order to provide the services available on the Greenspace platform, we have arrangements with certain technology-related service providers that are subject to contractual agreements that include appropriate privacy standards. We may transfer or otherwise make available your Personal Information to such third parties for the purpose of enabling such parties to provide certain services on our behalf. Our service providers are given the information they need solely for the purpose of performing their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes. For example, we may use service providers to host our platform, deliver assessments, operate certain Website features, send email or other communications, and manage and analyze data.
Sale of Business: We may transfer your Personal Information as an asset in connection with any contemplated or actual sale, merger or other disposal of all or part of our business or assets, or as part of a corporate reorganization or other change in corporate control, including for the purposes of determining whether to proceed with such transaction or fulfilling any records or other reporting requirements to such parties. In such circumstances, we will ensure that any transfer of Personal Information is subject to applicable law and reasonable data protection security protocols.
Health Canada: Greenspace will provide statistics and reports to Health Canada on its program operations. These reports will only use de-identified and/or aggregate data and will not contain personal information.
We will retain your Personal Information for only so long as is necessary to fulfil the purposes for which it was collected, and for such periods of time as may be required to comply with applicable law.
When your Personal Information is no longer required, we will make all reasonable efforts to ensure all electronic and hard copies of such information are securely destroyed and irreversibly deleted from our systems. However, where your information has been provided to third parties for the purposes described above, they may retain the information according to their own retention policies.
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control to protect against theft, loss and unauthorized access, use, modification and disclosure. Despite our efforts, no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse. This risk is inherent in all Internet dealings.
You have the right to access, update and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law.
You may request access, updating and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We will respond to requests within 30 days. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
Please contact our Privacy Officer if:
You may contact our Privacy Officer at email@example.com or by mail at the following address:
Greenspace Mental Health Ltd.
1 Adelaide St. E., Suite 530
Toronto, ON Canada